Operations

Quattra Managed Services Quad Play

Help Desk

Our industry’s premier helpdesk solution delivers expert North American based support with over an 85% first call solution rate.

NOC

Our world-class Network Operations Center (NOC) provides unmatched technical support and expertise, 24x7x365. We strive to assist your company in absorbing up to 90% of routine tickets, our NOC takes the pressure off of your business, freeing you from costly labor and technology infrastructure investments-and allowing your most skilled employees to focus on revenue-producing projects. We achieve this by using advanced infrastructure management and your tools with the flexibility to provide monitoring, management and preventative maintenance for your environments.

Project Work

Our remote System Administration service allows you to tap into our bench strength for all projects large and small.

Virtual Helpdesk

helpdesk

Quattra Managed Services business and reputation was founded on the simple premise that if we treat our customers like we treat ourselves; integrated into our own internal technology we produce a seamless relationship.

Our Helpdesk is designed to deliver customers a premium helpdesk experience at a price that meets their budget. We understand that customers have unique software applications they use to run their businesses and we strive to work with them to ensure their system uptime and optimization meets high standards. We have over 15 years experience working with customers and we pride ourselves on being able to understand their needs now and for the future.

 

We strive to hire 2nd & 3rd Level desktop engineers that answer the phone and fix the problem on the first call the vast majority of the time. We provide support for multi-vendor client systems and installation, moves, changes, desk-side support & software support. We also provide permission-based remote control of PCs with ability to regain control of the PC at any time.

QUATTRA handles calls for thousands of ENTERPRISE, SMB, LOCAL STATE AGENCIES, and FEDERAL AGENCIES customers daily. We have developed an extensive knowledge base that allows us to quickly identify and deliver fixes for a wide variety of issues, which may be present themselves to your organization. Our staff recieves ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies. This creates a level of expertise not normally found in even a large corporate helpdesk much less a small business help desk.

NOC

The key to a successful managed services business is the ability to deliver a compelling monthly service at a reasonable price. This includes managing a wide array of cloud and premise-based infrastructure. Many Customers are able to acquire a few customers, but as they grow they struggle with expanding their business in a cost-effective manner while maintaining quality.

At Live Virtual Help Desk, we realize that customers have very different needs, skill sets and go-to-market strategies. We have designed a flexible set of services and packaged them in a simple, easy to consume manner to best support your requirements.

noc

We know that if we can help fill the gaps in your expertise and perform the necessary, but mundane tasks you will be able to focus your internal resources on strategic, high impact and customer-facing activities. Clients are finding it increasingly difficult to manage staffing levels, maintain the necessary skill-sets and still generate the necessary profit impacts. We can support your need to maintain your environments, monitor your infrastructure and troubleshoot and fix just about any infrastructure problem.

We also know what we aren’t, a product company. QUATTRA provides services and we will not try to push our tools on you because we stay agnostic to platforms used by our customers. What we will do is leverage your existing investment in Software, Hardware, RMM and PSA tools and allow you to benefit from our deep experience in deployment, configuration and ongoing management of the industry’s popular tools.

 

WATCH

Properly configuring and deploying monitoring software takes a great deal of experience. Filtering thousands of server alerts, providing triage and validation is a critical part of any infrastructure management solution, but these tasks add absolutely no strategic value to your business. QUATTRA WATCH provides preventative maintenance and monitoring for servers and network devices within your customer environments. WATCH is designed for Customers who prefer a hands-on approach to resolving server and network problems, yet want to use our remote NOC to validate and triage alerts with appropriate escalation to your team. Also includes preventative maintenance to ensure your customers’ infrastructure is expertly maintained.

MANAGE

The QUATTRA MANAGE service build upon WATCH by adding the ability to research issues, troubleshoot and fix problems on any managed device. QUATTRA has level 2 and 3 NOC engineers who are certified on the supported vendor hardware and software. They can work independently or in collaboration with your team to resolve issues and get your customer’s systems operating at peak efficiency. QUATTRA understands that server downtime and network issues can mean dire consequences for small, medium businesses and budget-constrained agencies. QUATTRA is committed to keeping servers and applications running efficiently and maintaining client satisfaction. Our staff works 24x7x365 so that you can rest easy and get back your late nights, weekends and holidays.

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